Customer Service
Looking for customer service jobs in the West Midlands?
Join National Express Bus and play a vital role in keeping communities moving every day. Whether you’re an experienced driver or new to the industry, we’ll support you every step of the way.
Why be a driver at National Express Bus?
Driving for us is about more than getting from A to B. You’ll be the friendly face our passengers rely on, helping people get to work, school, and home safely.
We offer full training, ongoing support, and clear progression routes, so whether you’re starting fresh or building on experience, there’s a long-term career waiting for you.
Alongside competitive pay and great benefits, you’ll be part of a supportive depot team where people look out for each other and take pride in what they do.
No two days are the same. From early starts to evening routes, you’ll meet a wide range of people and become a familiar face in your community.
You’ll be responsible for delivering safe, reliable journeys while providing great customer service. With modern vehicles and a strong focus on safety, you’ll have everything you need to do your job confidently.
A day in the life of a National Express driver
Nazma
Lian
Inspired by her dad, Lian chose to follow a similar path into bus driving, and quickly made it her own. She talks about the sense of pride, security, and independence the role brings, along with the encouragement she’s had from those around her.
Her story shows how this is a career where women can feel supported, capable, and confident in what they do every day.
A day in the life of a National Express driver
Nazma
Nazma shares how bus driving has given her independence, confidence, and a career she’s proud of.
She talks about the flexibility, supportive team environment, and the opportunity to build a stable future – proving that bus driving is not only accessible for women, but a role where they can truly thrive and succeed.
Lian
Inspired by her dad, Lian chose to follow a similar path into bus driving, and quickly made it her own. She talks about the sense of pride, security, and independence the role brings, along with the encouragement she’s had from those around her.
Her story shows how this is a career where women can feel supported, capable, and confident in what they do every day.
Driver moments
Val
Val enjoys her job and explains that is is more than driving, it’s being part of a team and a community.
Hope
Hope remembers the customer who gave her an Easter egg on her route – a small reminder of the community she serves.
Driver moments
Val
Val enjoys her job and explains that is is more than driving, it’s being part of a team and a community.
Hope
Hope remembers the customer who gave her an Easter egg on her route – a small reminder of the community she serves.
Real words from our team
Val
“It’s the little things that make this job special. Even the buses feel personal – we name them after people who matter to us, like our partners or kids. It says a lot about the culture here. You’re not just doing a job, you’re part of something.”
Hope
“I came into this job because I loved driving – but I stayed because of the people. No two days are ever the same, and that’s what keeps it interesting. It’s the kind of role you could do for years and never get bored.”
Real words from our team
Val
“It’s the little things that make this job special. Even the buses feel personal – we name them after people who matter to us, like our partners or kids. It says a lot about the culture here. You’re not just doing a job, you’re part of something.”
Hope
“I came into this job because I loved driving – but I stayed because of the people. No two days are ever the same, and that’s what keeps it interesting. It’s the kind of role you could do for years and never get bored.”
How to apply
There’s more to working here than getting from A to B. From career growth to everyday support, discover how we invest in our people and create an environment where you can feel valued, supported, and proud of what you do.